68%
68% of data breaches involve a non-malicious human element — errors, misuse, and social engineering.
Verizon Data Breach Investigations Report · 2024
Security & trust
Breach data that shapes how AI systems must handle credentials, calls and customer data.
View 4 statisticsLast updated: August 2026
Breach data that shapes how AI systems must handle credentials, calls and customer data. Every statistic on this page is attributed to a named source and publication year.
Forecast — a projection published by the source, not a measured result.
74%
The prior year's DBIR put the human element in 74% of breaches — the trend is structural, not a one-off.
Verizon Data Breach Investigations Report · 2023
24%
24% of breaches involve misuse of credentials — stolen or abused logins remain a top intrusion path.
Verizon Data Breach Investigations Report · 2024
94%
94% of malware is delivered via email — a reminder that telephony and messaging systems need the same hygiene.
Verizon Data Breach Investigations Report · 2022
Cite this page
Hasan Alzein (2026). Security & trust — AI Customer Service & Call Center Statistics 2026. https://hasanalzein.com/en/statistics/security-trust
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Primary sources on this page: Verizon Data Breach Investigations Report (2024) · Verizon Data Breach Investigations Report (2023) · Verizon Data Breach Investigations Report (2022)